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For Immediate Support (Mon. - Fri., between 8:30 a.m. and 5:30 p.m., Pacific Standard Time): |
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Rapid response telephone number:
(800) 2 - help - me
Outside California: (310)578-9200
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“ASI has supported all of my technology needs since 1990. Not only have they kept up with my changing business needs, they have remained on the leading edge of technology without destroying my bottom line. I highly recommend them for their professionalism and sensitivity to their customers needs.”
Steven Duffield, July, 2006, CFO of Homeplus Finance Corporation.
Are you looking for a network and software service provider with many years of experience supporting Novell products?
ASI has been helping our large and small clients successfully install, configure, and maintain all their Novell products. We have extensive experience supporting and customizing GroupWise, having worked with it for more than 25 years. Our experience and knowledge of Novell allows us to also effectively anticipate potential issues, and plan for the effective life of the product. We have also started moving some clients to the new Novell Linux platform and have also set up the relatively new Teaming and Conferencing product.
The services we provide include:
Local and Wide Area Networking
- Experience in NetWare dating back to version 2.x through current versions
- GroupWise - we started working on GroupWise while it was still WordPerfect Office. We have worked on virtually every version since then
- We are now able to provide Linux support as well.
- Teaming and conferencing
As Needed On-Site and Remote Sales and Service
- Help desk support for users
- Installation (server and client)
- Problem Solving
- Upgrades and conversions
- Solutions for unusual problems
- 24/7 Remote network monitoring with alerts
Our services are provided on an as needed basis or in terms of regular maintenance contracts. Since our support for our NOVELL users is so very important to us, you will find our response times excellent, our rates reasonable and our service superb.
Rapid Response
ASI strives to provide very rapid response times. When you call ASI during our service hours, the receptionist will direct you to the Support Scheduler. The Support Scheduler for Los Angeles is a technical expert with hardware, and software experience.
Technical Support Scheduler
The importance of using a "technical" Support Scheduler is that we are usually able to solve a high percentage of our clients' problems over the phone, which reduces costs and delays. It also means that we try to understand the problem before dispatching a technician, making sure that we send the appropriate technician with the necessary parts and/or software.
Emergencies
If the Support Scheduler's line is busy, you will be given the opportunity to hold or leave a message. We try to return all support calls within 30 minutes. However, if your call is an emergency (such as a file server being down), we ask that you inform the receptionist who will expedite your call.
In 25 years of providing NOVELL support in Los Angeles, we have rarely taken longer than two and one half hours to provide a technician in response to a down file server. For non-emergency service, we typically provide a technician on-site within 4 to 8 business hours or at a time convienent to you.
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