"With very competent technicians as well as expeditious and accurate
order processing, ASI has proven to be a dependable provider for all of
our IT needs."
Mark Segall, July, 2006, Network Administrator at Stockwell, Harris, Widom, Woolverton & Muehl, Los Angeles.
Customer of ASI since 1987
Windows 2008 ,Windows 2003 , Windows 2000 & Windows NT Servers
Exchange 2007, Exchange 2003, Exchange 2000, and Exchange 5.5
Windows Vista, XP, ME, 2000, 95, and 98
Workstation Office products - Word, Excel, Powerpoint, Outlook, Access
As Needed On-Site and Remote Service and Sales
- Help desk support for users
- Installation (server and client)
- Problem Solving
- Upgrades and conversions
- Solutions for unusual problems
- 24/7 remote network monitoring with alerts
Our services are provided on an as needed basis or in terms of regular maintenance contracts. Since our support for our Microsoft users is so very important to us, you will find our response times excellent, our rates reasonable and our service superb.
Rapid Response
ASI strives to provide very rapid response times. When you call ASI during our service hours, the receptionist will direct you to the Support Scheduler. The Support Scheduler for Los Angeles is a technical expert with hardware, LAN and software experience.
Technical Support Scheduler
The importance of using a "technical" Support Scheduler is that we are usually able to solve a high percentage of our clients' problems over the phone, which reduces costs and delays. It also means that we try to understand the problem before dispatching a technician, in order to make sure that we send the appropriate technician with the necessary parts and/or software.
Emergencies
If the Support Scheduler's line is busy, you will be given the opportunity to hold or leave a message. We try to return all support calls within 30 minutes. However, if your call is an emergency (such as a file server is down), we ask that you inform the receptionist who will then expedite your call.
In 25 years of providing Microsoft support in Los Angeles, we have rarely taken longer than two and one half hours to provide a technician in response to a down file server. For non-emergency service, we typically provide a technician on-site within 4 to 8 business hours.
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